Activate Group has been awarded the ‘Challenger of the Year’ Gold Award at this year’s Insurance Times Awards, in recognition of the advantages delivered by its Repair-as-a-Service proposition.
The on-demand repair model enables insurers to harness direct-to-market repair capacity, with no existing contract or relationship required – to deploy vehicles to Activate Accident Repair centres flexibly.
This award demonstrates not only the solution’s innovative approach, but also the real-world benefits it brings to insurers in strengthening their repair networks. Here, we discuss how Repair-as-a-Service works, and how it came to win gold at this year’s ITAs.
Proud recipients: Insurance Times ‘Challenger of the Year’ Award
The ITA’s ‘Challenger of the Year’ award recognises innovative claims & repair solutions that demonstrate innovation, a unique approach, and deliver real tangible benefits.
In reaction to receiving the prestigious award, Adrian Furness, Managing Director of Motor Repair Network commented:
“We’re delighted to have received this year’s Challenger of the Year award for our Repair-as-a-Service solution. This incredible recognition demonstrates not only our innovative, forward-thinking approach, but also the real benefits it’s brought to our customers.
This is all thanks to the hard work delivered by our exceptional operational teams – in securing fast, efficient, and best-quality repair where it’s needed most by insurers.”
What the Insurance Times Awards judges said about Repair-as-a-Service
“Activate Group has addressed a real pain point in the motor insurance industry that is fundamentally affecting car insurance costs today.
It has taken a very archaic area and used technology and communication to provide a valued service to the end customer. They have invested a lot in this and have a substantial business case.”
Insurance Times Awards Judging Panel, December 2024
What is Repair-as-a-Service?
Repair-as-a-Service is Activate Group’s on-demand repair model, enabling insurers to access our award-winning Activate Accident Repair bodyshops with no existing contract required, and no minimum deployment volume.
Capacity on-demand, supported by flexible claims services
As well as on-demand repair capacity, Repair-as-a-Service also provides value-add claims services like vehicle triage, engineering, and direct repair management – which can also be utilised on-demand.
This allows insurers to pick and choose the services they need most, creating a repair partnership that works for them, and adapts to their changing requirements.
This means it can be utilised at any level – from straightforward overflow capacity, to a fully-fledged accident management partnership – encompassing everything from initial vehicle triage to repair completion.
Learn more about Repair as a Service here
What are the benefits?
Access to on-demand capacity through Repair-as-a-Service can bring a number of advantages for insurers and their customers, including:
1 – Respond strategically to emerging capacity challenges
Access to on-demand vehicle repair enables insurers to respond proactively and dynamically to emerging operational challenges.
For example, if an insurer experiences a surge in demand in a specific region, they could temporarily increase their repair capacity in this location to mitigate the oncoming pressures.
2 – Eliminate existing repair backlogs
Using on-demand repair can be an effective way to clear existing repair backlogs, such as those present in high-demand regions, or consisting of certain vehicle types or damage severities.
Vehicles can be deployed for repair without committing to a long-term contract, or waiting for capacity to clear up within your existing repair network.
3 – Total flexibility without compromising on quality
The flexibility of on-demand vehicle repair doesn’t compromise the quality of any services delivered.
As long as you’re deploying to a high-quality, industry accredited repairer, the on-demand model provides the same result you’d expect from a long-term repair partnership.
4 – Cater for all vehicle/damage types, across all locations
Our specialist repair services can be used on-demand to cater for certain vehicle types or damage severities. This might include specialist repair for EVs & hybrids, or non-roadworthy vehicles – which often contribute most significantly to repair backlogs.
Consulting these specialisms on-demand allows you to enhance the capabilities of your own repair network – without making any long-term deployment commitments in these niche areas.
Start Deploying Repairs On-Demand!
With Repair-as-a-Service from Activate Group
Whether you’re looking for on-demand repair capacity, or a fully-fledged accident management partner, Activate Group has the tools and expertise required to deliver on your requirements.
Start using our award-winning Repair-as-a-Service proposition today, and receive a range of tailored support from our claims & repair specialists.
– Growing UK repair network
We’re ‘Challenger of the Year’ for a reason. We’ve invested in a UK-wide network of state-of-the-art Activate Accident Repair bodyshops – located in the areas where capacity is needed most. Each of our sites is equipped with the latest repair equipment & technology, allowing them to cater for all vehicle and damage types, including EV and hybrids.
– Internal vehicle parts aggregator
Our repairers are supported by our in-house parts aggregator and supplier, Activate Parts. This helps us to provide swift, direct delivery of some of the most high-demand repair components.
Activate Parts maintains close relationships with suppliers, vehicle manufacturers, and green parts supply chains, ensuring parts are available and purchased at the best possible price.
– High-quality claims management
We have a wealth of experience delivering high-quality claims management services, including managing FNOL, triage, engineering, and repairs for some of the UK’s largest insurers and fleets.
Our team is committed to ensuring positive customer outcomes, and high-quality service delivery – even during periods where claim volumes are highest.
Our clients can utilise these services flexibly without compromising on quality – empowering them to increase their capabilities while maintaining strong customer outcomes.
– In-house technology
We’ve developed a range of in-house tech solutions, including our intuitive bodyshop management system, incident reporting web-app, and claims management platform. We make continuous, data-backed improvements to these solutions to maximise the efficiency and quality of our services.
Start using Repair-as-a-Service now, and take a more dynamic approach to capacity management:
